Apartments can only be rented for short periods (maximum 28 night).
Check-in is between 13:00 and 21:00 upon agreement with the property.
Check-out is maximum for 11:00 am.
Children from 0 to 3 years sleep free with parents in a king bed or in a cot (on request, please indicate in the booking comments the presence and age of children under 2 years). High chair and cot for children up to 2 years are on request.
Laundry: The washing machine is available in both apartments (detergent not included). Iron set available on request. Laundry service available as extra charge on request.
Kitchen: The kitchen is equipped with fridge, gas cooker, electric oven, microwave oven, pots, glasses and crockery for maximum number of guests.
Linen and towels set: Bed linen, towels and kitchen linen are provided. Toilet paper is included.
Pets of any size are not allowed. The owner is not responsible if an allergic reaction occurs for animals brought without permission or accidentally entered.
Smoking is not allowed inside the apartments. The outdoor areas and the balcony of the upper apartment can be used by smokers with correctness.
Noises: It is forbidden to organize parties or events. Enjoy the holiday and respect our apartment as you would with your own home, limiting parties and loud noises after 23.
Air conditioning and heating are included.
Water electricity and gas are included in the price but please respect the environment while reducing waste. Always turn off the lights when exiting
Air conditioning and heating are included.
Internet WI-FI are free to guests. The owner cannot be held responsible for poor network coverage signal, problems with antennas and cables or other force majeure causes for data volume.
The property cannot be occupied by more people than the number indicated in the booking confirmation, including children, whatever their age.
If the property is occupied by more than the maximum number of people allowed, or if the customer has introduced large objects (tents, similar equipment) inside the property the owner of the property will have the right to ask, without notice, the removal from the building of the number of persons exceeding or to ask for an extra payment where possible.
Taxes, currency and tourist tax: In case of tax and tax increases, the owner reserves the right to increase the rent proportionally upon transmission of the documentation attesting to the increases. City tax to be paid in cash on arrival (€ 2,50 per night per person – Free for children from 1 to 17 years old. City tax Applicable for a maximum of 5 consecutive nights of stay.
Final cleaning: The customer, at the time of departure, is required to leave the house tidy and clean, without garbage or leftover food.
Final cleaning are included in the rental price.
Even if the final cleaning is carried out, this does not exempt the customer from the obligation to wash the dishes, empty the fridge, clean the oven, empty the trash in the appropriate containers, tidy the house inside and outside before departure.
Damage: Do not pour liquids on the floor. If it happens, you have cleaning equipment available inside the apartments.
The Customer is required to treat the leased things correctly and diligently. The rented property must be returned in the same state in which it was found at the time of delivery, except for the common deterioration due to wear and tear and aging. The Customer shall be liable to the Owner of the property for damage to the property and/or furnishings that occurred during the rental period and that were caused by the Customer or by third parties to whom the Customer has given access to the property.
Damage to the house and/or furnishings occurring during the rental period must be reported immediately to the owner, both for reasons of damage assessment and for the safety of guests. Each time a new customer enters the house, the owner of the property will perform a check of the state of the house to ascertain any damage or defects to the house and/ or furnishings, in addition to a possible lack or unsatisfactory cleaning.
Defects, complaints and remedies:
The property is delivered to the customer without defects. It is the Customer’s obligation to immediately report any damage and/or defects and/or defects present in the property that prevent the normal use of the same. Otherwise the accommodation will be considered delivered to the Client without any problem and the customer will lose any right to claim for any defects. Complaints regarding the state of cleanliness of the property must be made immediately. Claims concerning damages and/or defects must be made as quickly as possible and no later than 24 hours from the start of the rental period or the establishment of the damage and/or defect.
Exceptional events:
In the event that it is not possible to execute the lease contract or if its performance is significantly impeded by the occurrence of exceptional circumstances due to force majeure (e.g. wars, natural disasters, epidemics, closure of borders, exceptional weather conditions, strikes, lockouts or similar force majeure) which could not have been foreseen at the time of conclusion of the lease, the owner, cannot be held responsible for what happened.
The owner cannot be held responsible for the lack of enjoyment of the holiday due for example to works on the roads, or construction works near the property, closing shops and the like, weather conditions including floods forest fires drought and other similar circumstances.
The owner of the property has no liability in case of infestation of insects in the property or in the land, in case of theft, damage or similar events that affect things privately owned by the customer or similar.
Cancellation policy
The reservation can be cancelled or modified free of charge up to 7 days from the date of arrival.
In case of cancellation after this date, a penalty equal to 50% of the entire stay will be applied.
In case of no-show, a penalty of 100% applies.
To change a booking or if you wish to cancel an existing booking, do not hesitate to contact us at the following e-mail address: info@donnannanaplesluxuryhome.com we are always available for your every request.
Payment and conditions terms.
The payment is allow in the following ways:
- Credit card to guarantee and provide the full payment of the stay.
- Bank transfer: Prior agreement with the property. The following modality is acceptable with the balance of the issue of the transfer before 5 days in advance from the arrival date.
- Cash with credit card as guarantee.